Faq's
How long does delivery take?
Orders typically arrive within 3-5 business days, depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can also track your parcel in real time directly on our website through the order tracking page.
What payment methods do you accept?
We accept bank transfers, and digital wallets like easypaisa, jazzcash & sadapay.
Why don’t you offer Cash on Delivery?
Our products are handmade, custom, and delicate, which makes each piece unique. To ensure every order is prepared and shipped responsibly, we only accept prepaid orders. Cash on Delivery often leads to rejections and damages during handling, which affects both our artisans and the sustainability of our craft.
Do you offer returns or exchanges?
We do not offer returns or exchanges due to the handmade nature of our products and the care involved in their shipping. Each piece is crafted and packed with attention to detail to ensure it reaches you safely.
Do you restock sold-out items?
Some popular designs are restocked, but many are limited edition. We recommend grabbing your favorites before they sell out!
Can rattan and seagrass products be used outdoors?
Our products are designed mainly for indoor use. If placed outdoors, make sure they are kept away from rain and direct sunlight to avoid moisture damage.
Will I receive the exact same piece as shown in the photos?
Each item is handmade, so small differences in weave or color are natural and add to the charm of your piece. The overall design and quality remain consistent.
How should I clean or maintain my product?
Simply wipe with a soft, dry cloth to remove dust. Avoid direct exposure to water or sunlight for long periods to preserve the color and texture.
Can I hang the lights myself?
We recommend having them installed by an electrician for safety and the best visual result.
Can I apply decals on any wall?
Yes, you can apply them on smooth, clean, and dry surfaces such as painted walls, mirrors, glass, tiles, or wooden furniture. Avoid rough or textured surfaces for the best results.
Will they damage my wall paint when removed?
No, our decals can be removed easily without peeling off the paint if handled gently. We recommend heating them slightly with a hairdryer while removing for an even smoother peel.
How long do wall decals last?
With proper application and care, our decals can last anywhere from 2 to 4 years without fading or peeling.
Are they reusable?
Wall decals are designed for one-time use only. Once removed, they cannot be reapplied.