Refund & Cancellation Policy
Refund Policy
We follow a No Refund policy under normal circumstances. However, a refund may be issued in the following exceptional cases:
• You received the wrong product
• The product was damaged upon delivery
• The product is out of stock
If you receive the wrong product, the original parcel must be returned to us first before a refund or replacement is processed. Refunds cannot be issued without receiving the returned item.
To request a refund, please contact our support team at customercare@precisioncut.pk within 3 days of receiving your order. Include your order number, a brief description of the issue, and clear photos of the product received.
Refunds will not be issued for shipping or handling charges.
Note: All our products are handmade, and slight variations in color, weave, or texture are natural and not considered defects. These variations will not be eligible for refunds or exchanges.
Refund Processing Time:
• Please allow up to 7 business days for refund processing once the returned parcel has been received and inspected.
• Depending on your bank, it may take up to two billing cycles for the refund to appear on your statement.
Exchange Policy
Due to the handmade nature of our products, we do not offer exchanges unless you have received the wrong product. In that case, we will arrange a replacement once the original item has been returned.
Order Cancellation Policy
Orders can be canceled before they are processed or shipped. Once your order has been dispatched, it cannot be canceled.
Precision Cut reserves the right to cancel orders under the following circumstances:
• The item is out of stock
• There is a pricing or listing error
• The product fails our final quality check
If your order is canceled from our end, you will be notified and refunded promptly.